04/16/20 – State Approval
State approval for both WI & MN have been granted. Letters and checks are in the process of being mailed.
04/14/20 – Refund Checks & Policy Exceptions
We are pleased to announce that a letter will be sent early next week notifying active WMI auto policyholders of a one-time COVID-19 refund check to be mailed in the near future pending state OCI approval. With many of us sticking close to home as we adhere to “Safer At Home” orders, there will be reduction in miles driven. This allows us to put money back into the hands of our loyal policyholders during these unprecedented times.
We are a company that has worked hard to serve our community and policyholders for the past 100 plus years and this is something that will not change. However, some of the things that we are doing differently during the COVID-19 pandemic are summarized for you here:
- Coverage for food delivery on our personal lines auto policies during the pandemic
- Flexibility in payment plans and options
- Leniency in underwriting regarding cancellations and non-renewals
- COVID-19 refund check
- $50 check per auto policy with at least one full coverage vehicle
- $25 check per auto policy that is liability only.
Be well, stay healthy and thank you for your partnership!
03/24/20 – Billing Inquiries & Accommodations
At Wisconsin Mutual we know that COVID-19 has and continues to impact us all in a variety of ways. Many of our policyholders have been financially impacted and we want to work with you and be as flexible as we can in regard to premium payments.
While insurance is considered an “essential business”, employees who are able to work from home are doing so in effort to flatten the curve and stay healthy. This flexibility will not impact the service you can continue to expect and are accustomed to from WMI. We are working with your Independent Agents to meet our policyholder needs and they are a great resource to use at this time when we are experiencing high volumes of requests.
At www.wiins.com, under the Contact tab, you will find our associate directory giving direct dial phone numbers and emails. You may also call 1-800-831-5959 and all WMI calls are serviced from 8:00 am-4:30 pm. Please also note that on our website you can log into My Account where you can print vehicle ID cards, view your policy, or pay your bill. We ask you to use these online tools when it makes sense.
If you email billing inquiries to firstname.lastname@example.org you will receive an automated response indicating a timeframe of when you can expect a response. In this email please include your preferred method (email or call) to be reached and your policy number.