Multi-line Claims Representative (Emphasis on Property Claims)

Job Description

Job Title: Multi-line Claims Representative (Emphasis on Property Claims)
Department: Claims -Chippewa Falls WI Office
Reports To: Claims Administrative Supervisor
Pay Type: Salary

A Multi-line Claims Representative investigates and evaluates claims involving personal and commercial property, auto and liability to ensure accurate settlements.

Essential Functions

  • Review and process medical bills for medical payment coverages
  • Monitor, evaluate and settle bodily injury and homeowner liability injury claims
  • File and respond to intercompany arbitrations
  • Investigate losses and determine liability
  • Contact policyholders and agents for statements
  • Inspect and write estimates on homeowner losses
  • Handle personal property losses
  • Review and handle medical payment claims

Specifications / Requirements

  • Exceptional knowledge of basic computer functions including Microsoft products
  • Strong verbal and written communication skills are necessary
  • High level of customer service is required
  • Ability to problem-solve and negotiate
  • Excellent organizational and prioritization skills
  • Must be able to think analytical and pay close attention to detail
  • Capable of fostering partnership in a fast paced environment

Education / Experience

  • Bachelor's degree
  • 2-5 years of prior experience in the insurance industry
  • Use of Xactimate preferred

Working Conditions

The physical work environment for this position involves sitting in an office setting, communicating with others in person, electronically and by telephone. Meeting insureds at their homes to evaluate property damages is also necessary. The work environment characteristics described here are representative of the duties an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with incapacities to perform the essential functions.